Service Level Guarantees

Network uptime is an essential requirement to any Rack Rental or Cloud Service. We can guarantee a 99.982% network uptime when we’re not undergoing scheduled maintenance which is in-line with our Tier 3 Data Centre specification.

Fully redundant internal Cisco Core Network
Redundant Multi-Homed BGP Exit Points using BT Core and Virgin Media Core Networks
RIPE Registered with /22 Subnets

We can guarantee you the following Data Centre SLA Guarantees and Service Guarantees based around our standard Terms and Conditions of service:

24 Hour Emergency Contact Centre & Support
2 Hour Hardware Incident Response and Report
24 Hour Hardware Reboot & Re-Seat Support
2 Hour Hardware Failure Replacement**

** If replacement hardware is already at the location of the faulty hardware